27th, May 2011
Quality Jewellers Ltd
Took in watch for a simple battery replacement 21 May. Staff advised watch would be ready to collect Monday. When I called into the shop on Monday they advised battery out of stock and they would contact me when received. Phone call received on Wednesday stating that whilst they had fitted the battery the watch was broken. Took watch home and, on checking internet and opening the back of the watch, saw that they had put battery in back to front. I inserted a new battery correctly and the watch works fine. However when I phoned the owner, a Mr Phillip Webb, advising that the waterproof seal appeared to be missing he became aggressive but eventually agreed that I could take the watch back and they would replace the seal at no cost to me. At no time, despite their incompetence, did the owner or staff offer an apology. Indeed they appear more concerned with sales than customer service. I would strongly suggest other customers take care when dealing with this company.